Never Split the Difference by Chris Voss Motivational Interviewing by William R. Miller Just Listen by Mark Goulston A Manual for Creating Atheists by Peter. Goulston, a psychologist, consultant, author and frequent contributor on TV, has written an insightful and example-laden book that explores. Embrace Possibility book notes for Mark Goulston’s Just Listen: Discover the Secret to Getting Through to Absolutely Anyone.

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And if nobody ever say’s “No” to you, that toxic person could be you.

As a professional communicator, I juat find it easier to write for an goulstkn, anonymous large audience, or speak in front of a large room, rather than work one on one with people who are resistant or difficult. What is impossible but desirable? Show poise by openly expressing the misgivings people have about you, and they’ll be more likely to give you their positive and undivided attention. Six step pause 1. Apr 04, David Bradley rated it liked it.

Follow the Author

There was also a good deal of pseudo-science. If you’re not like the author — for whom these techniques seem easy ujst it’s not clear how you get good at using these techniques. Let them fill in the blanks, and they’ll feel you’re talking with them. The author has however managed to present the skills in a simple way so you can implement some of the skills from the book right after reading it.

A true how-to for emotional intelligence development. Nine Core Rules 1. As you’re listening to these scenarios complete with realistic dialoguesyou think “Yes, I’ve been there. Discover the Secret to Getting Through to Absolutely Anyoneshares personal stories from very early on, when he was given multiple chances by people who saw the goodness in him.

When we feel jusst heard or understood, the mirror neuron gap closes. Follow us on Facebook. I just ordered a copy from amazon, this book has so much information that will help me in my personnel life and professional life.


Let them know what they did specifically Acknowledge the effort it took from them — honor how much they did for you and what it took Tell them what it personally meant to you.

Thanks for telling us about the problem. Recommended reading for anyone in a management position or wanting to be in a management position. Instead of hiding a weakness or problem, neutralize it. This book is easy to read and worth my time to read. That troubles me and that’s why I gave this book 3 stars instead of 4 or 5.

Jan 25, Leslie rated it it was amazing. Overall it was good.

Goulston does a marvelous job of explaining ways and methods to approach these delicate situations. Goulston, a psychologist, consultant, author and frequent contributor on TV, has written an insightful and example-laden book that explores many facets of not “just” listening, but of effective communication, in general. By continuing to browse the site, you are agreeing to our Privacy Policy and use of cookies. Every human being will benefit from lessons of empathy jolt, reverse play, etc.

This is going to the list of my top recommended leadership and self-growth books both for corporate professionals as well as business owners.

Some of his lines seem better in a textbook than active use, but others are purely brilliant. And Mark is the first to call out the nut jobs that will abuse the techniques he shares. It helps avoid any biases – Try to understand the why they feel the way they do and try to label how they feel.

See links to some of Mark’s work at the end of this post.

Just Listen: Discover the Secret to Getting Through to Absolutely Anyone by Mark Goulston

Therefore, I bought the book. I find this book very interesting because I did not expect that it will be different than other books about interpersonal relationship.


First class noticing takes you out of yourself and your self preoccupation. We do This book is excellent. I appreciate very much the author’s attempt to codify what exactly it takes to be a person who is a “natural” persuader and I’ve already started practicing his techniques.

Direct questions ,ark people think you’re talking at them. Feb 20, David Manley rated it really liked it.

Just Listen: Secret to Getting Through to Anyone

An excellent book, I’ll probably buy it in paperback and re-read it periodically. The principles he lays out are profound, and yet when you give them thought, you realize it’s just common sense, often times you could even say “common courtesy” in the respect it gives another.

One simple example is to use the word “Hmmm” as someone starts to tell you something, and to encourage them to tell you more. Mark shares some great practices to deepen conversations with all kinds of people.


May mak, George rated it liked it. I listened to the book on audio having checked it out from my library. If you want to learn juzt to reach out to people in your family, work, community, or even total strangers, you will definitely learn a lot of useful lessons from Mark Goulston in his book Just Listen.

Jul 02, Van rated it it was amazing. Section 1 I would call the theorical rules – Chapter 1: If you’re truly afraid to say “No,” you’re probably dealing with a toxic person. It has been eye-opening on so many levels.